Delete connection data

Google Ads and Meta Ads

In Doodi, open Apps, choose the connected advertising account, select Manage, then Remove connection. This deletes that connection's hosted authorization credentials, account metadata and submission receipts, along with its local connection and local campaign drafts.

Canva connection

Open Import from Canva in Campaign Canvas or Template Studio and select Disconnect. This revokes Canva authorization and removes the hosted connection credentials. Designs already imported into Doodi remain until you delete them separately. If you cannot open Doodi, contact Doodi support with your Doodi account email and explain that the request concerns Canva. Do not send passwords or tokens.

Social publishing

In Doodi, open Apps → Social accounts, choose the connected account, then select Disconnect account. This removes the channel from the connected-account list and requests removal of its scheduled posts. Published posts remain on the social platform. Disconnection does not erase all stored social connection and publishing records.

To request deletion of social connection or publishing data, email Doodi support with your Doodi account email, provider and social handle. We may verify that you control the account before acting. Do not send passwords or tokens. Deleting your Doodi account is a separate request.

Revoke advertising access at the provider

Use Google Account connections or Facebook Business Integrations to revoke Doodi's access. When Meta sends a valid signed deauthorization or data-deletion request to the advertising connection service, we remove the matching hosted Meta Ads connections. This advertising callback does not process social publishing data; use the social deletion instructions above for that request.

If you no longer have Doodi

Email Doodi support with the provider and ad account identifier. Never email passwords or access tokens. We may need to verify control of the account before deleting its connection.

Existing campaigns on Google or Meta keep their current status. To stop or delete an ad, use that provider's Ads Manager. Locally saved designs are unaffected by deleting hosted connection data.